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requently Asked Questions
How do I pay for my orders?
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
How are freight shipments received?
Once your order is shipped, we will send you an email with an invoice attached. On that invoice is the Pro Tracking number for the freight carrier we are using. Once the shipment gets to the terminal that is local to you, they will call to arrange a delivery appointment with you. You will need to be there or have someone be present to sign for the shipment.
**NOTICE: it is good practice to inspect the product before signing for it to ensure the product is not damaged, at which point it would need to be noted on the paperwork before signing for it.
Installation Guides
Important: Installation Guides